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Human Resource Division Audit and Re-Design
Senior-level management of 1400 employee organization was experiencing less than stellar support from their Human Resource organization and wanted an unbiased perspective to evaluate. The audit included interviews with members of the staff, key stakeholders, Myers Briggs Step II evaluations and a benchmarking comparison of key indicators. This four-week project was focused on improving the performance and responsiveness of the HR department.
Issues
- HR department stretched too thin to serve a large company
- Limited experience / lack of interest by HR representatives
- No measurement tool to track reasons for employee separation from company
- Additional company expenses due to loss of employees
- No formal review process between HR and company leaders
Solutions
- A quarterly Scorecard review process to highlight success and address barriers
- An experienced and effective HR Leader
- Additional HR employees to manage rapid growth
- Online training delivery including a New Employee Orientation to welcome all new employees
Results
- Added HR staff to address a 206-1 headcount ratio. The staff was over-worked and underrepresented due to company growth
- Sourced senior HR leader for company’s HR department to ensure sound insight and experience
- Initiated a new series of webinars to deliver training, which eliminated 5-7 overnight trips per quarter and a cost avoidance of $11,000.
- Developed a reporting mechanism to highlight key indicators of HR Performance and Company Culture. After one year, the results of this project include:
- A decrease in Voluntary Separation rate of 16%
(224 fewer employees left in year 1) - A decrease in Involuntary Separation rate of 3.5%
(42 fewer employees terminated) - A decrease in Poor Quality Hire Rate of 3%
(40 fewer employees left in the first 90 days of employment)
- A decrease in Voluntary Separation rate of 16%
The client indicated that:
“J. has an excellent balance of research and real-world experience; custom-designed programming that is clearly not a re-work of the last project plan. He is flat out fun, while keeping the seriousness of the work in the crosshairs.”